Privacy Policy
Last updated: 20 July 2026
This page is maintained by Hair Repair Club Merseyside to explain how we handle personal information for clients and visitors of our website and studio.
Who we are
Hair Repair Club Merseyside is an independently operated studio and approved partner of Hair Repair Club, based in Merseyside, United Kingdom. For the purposes of the UK GDPR and Data Protection Act 2018, we act as the data controller for the personal information described below.
Information we collect
- Account details — name, email address, and phone number when you register or book with us.
- Booking information — the services, appointment times, stylist, and notes associated with your bookings.
- Communications — messages you send us via the contact form, email, or in the studio.
- Technical data — basic device and browser information collected automatically when you visit the website (see the Cookie Policy).
How we use it
- To provide and manage consultations, fittings, and maintenance appointments.
- To send booking confirmations, reminders, and service-related communications.
- To operate, secure, and improve our website.
- To meet our legal, tax, and accounting obligations.
Legal bases
We process personal data under one or more of: performance of a contract (delivering your appointment), legitimate interests (running our studio and website), consent (where required, e.g. marketing), and legal obligation.
Sharing
We share personal data only with service providers who help us operate the studio and website — for example our booking platform, hosting provider, and email delivery service. These providers act on our instructions and are bound by appropriate data-protection terms. We do not sell your personal information.
Retention
We keep personal data only for as long as we need it to provide our services and to meet our legal obligations. Booking and financial records are typically retained for six years in line with UK tax requirements.
Your rights
Under UK data-protection law you may request access to your data, correction of inaccuracies, deletion, restriction, portability, or to object to certain processing. To exercise any of these rights, contact us using the details below. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).
Security
We use technical and organisational measures to protect your information, including encrypted database access and role-based controls. No online service is perfectly secure — please use a strong, unique password for your account.
Contact
Questions about this policy or your data can be sent to hello@hairrepairclub.co.uk.